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Shipping and Return

Shipping, Returns and Exchanges Policy

Thank you for shopping at TowelNRobe.

To serve you better, we will begin to process your order immediately you click the Complete Order Button.

1. Our Products

  1. a) Although we have made every effort to display the colors accurately, the images of the Products on our Website are for illustrative purposes only.
  2. b) We cannot guarantee that your computer's display of the colors accurately reflects the color of the Products, your Products may vary slightly from those images.

2. Processing Guidelines

  1. a) All Products on the Website are subject to availability and payment being received before your order is processed.
  2. b) We will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.

3. Shipping, Insurance and Tracking Number

  1. a) We ship to addresses located within the United States, and to most international destinations (except those where an embargo has been imposed).
  2. b) When you place your order, you will get an approximate delivery time based on the availability of your items and order processing time. Depending on your region, shipping charges, suitable couriers and delivery date estimates will appear on the order page.
  3. c) We provide free shipping for all United States based orders over $100, while all other orders (including international orders) attract shipping fees.
  4. d) When you place your order, you will get an approximate delivery time for your order based on the availability of your items. Depending on your region, delivery date estimates will appear on the order page.
  5. e) Please note that the delivery dates stated on the order page are approximate and for guidance purposes only. Actual delivery dates may vary.
  6. f) Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 48 hours before the tracking number can be updated online.

4. Order Processing

  1. a) We aim to deliver all United States based standard orders within 3 – 5 business days, and all international standard orders within 7 – 21 business days of your order being processed. Please note that any customized orders may take 3 – 5 business days additional processing time.
  2. b) Please note that once an order is processed and shipped out, we are unable to change the delivery address or other aspects of the order.

5. International shipping policies

  1. a) If you order products from our Website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country.
  2. b) You will be responsible for payment of any such import duties and taxes; We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
  3. c) When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

6. Inspection

  1. a) You are required to inspect the delivered Products once you receive your order and ensure that the Products are in “as expected” condition.
  2. b) In the event, they are not in an “as expected” condition, please Contact Us as soon as possible, with all necessary information, including photographic proof.

7. Returns and Exchanges

7.1 Returns

  1. a) We accept returns on most Products within 30 days of receipt, for Products shipped only within the United States that HAVE NOT BEEN OPENED, USED or ALTERED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.
  2. b) Please note that we do not accept returns on any customized Products, special orders, and promotional/final sale Products.

7.2 Exchanges

  1. a) We accept exchanges only for Products shipped within the United States. All exchange notices must be communicated to our office within 15 days of receiving your order. We will do our best to fulfill your exchange request.
  2. b) If your desired replacement item is no longer available, we will help you find another item you like or process a refund if the item falls within our return policy.
  3. c) For Exchanges, we will ship to you the desired Product, within 15 days of us receiving the returned Product, free of shipping charge.
  4. d) Please note that we do not accept exchanges on any customized Products, special orders, and promotional/final sale Products.

7.3 Returns Procedure

  1. a) If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition within 30 days. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
  2. b) In case of dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us with the appropriate order details so we may provide you with a Return Address.
  3. c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
  4. d) For Returns, we will be able to process your Refund for you within 15 days of us receiving the returned Product. Please note that original shipping charges are non-refundable.
  5. e) Please note that we do not accept returns on any customized Products, special orders, and promotional/final sale Products.

8. Shipping Errors / Damaged Products

  1. a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
  2. b) If you have received a wrong or damaged Product, please Contact Us within 15 days of receiving the order to be eligible for a free exchange with a new, similar Product or full refund (excludes Products sold as part of any promotions).
  3. c) In the case of a refund, we will be able to process your Refund for you in the form of a TowelNRobe store credit within 15 days of us receiving the returned Product. Please note that any Products sold as part of any promotions or final sales are not eligible for refunds.
  4. d) For Replacements, we will ship to you a new replacement Product, within 15 days of us receiving the damaged or defective Product, free of charge.

9. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.

10. Entire agreement

These terms and conditions and other notices elsewhere on our Website contain the whole agreement between us and you relating to the supply of Products.

11. Contact Us

If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact Us.

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